Legal
Refund & Cancellation Policy
This policy explains how cancellations and refunds work for ShipCred. It forms part of our Terms of Service.
1. Who processes your payment
Payments are processed by Dodo Payments, which acts as the merchant of record. Dodo appears as the seller on your receipt and statement and collects any applicable taxes. Refunds, when granted, are returned to your original payment method via Dodo and may take 5–10 business days to appear, depending on your bank or card issuer.
2. Cancelling a subscription
2.1 You may cancel a PRO or Founding subscription at any time from your dashboard — click “Manage or cancel anytime”, which opens the secure Dodo billing portal. If the portal is unavailable, email support@shipcred.app and we will cancel it for you.
2.2 Cancellation stops future renewals. It does not automatically refund the period you are currently in. You keep your paid features until the end of the period you have already paid for, then drop to the free tier.
2.3 You do not lose your Founding badge by cancelling. The numbered Founding Member badge is permanent (Terms §7.2). However, the locked-in founding rate depends on your subscription remaining continuously active (Terms §7.3).
3. Free trial
3.1 The PRO free trial runs for 14 days. We collect your payment method up front but charge nothing during the trial.
3.2 Cancel before the trial ends and you are never charged. If you do not cancel, the trial converts automatically to a paid subscription at the then-current price.
3.3 If you were charged because a trial converted and you intended to cancel, contact us within 7 days of the charge and we will generally refund the first charge if the account shows no meaningful PRO usage after conversion.
4. Subscription refunds
4.1 Monthly plans. Cancel anytime to stop the next charge. We do not generally refund a monthly period that has already begun.
4.2 Annual plans (including the Founding annual plan). If you request a refund within 14 days of the initial purchase and have not made substantial use of PRO features, we will refund it in full. After that window, annual plans are non-refundable, though you may cancel to prevent renewal.
4.3 Renewals. If an annual plan renews and you contact us within 7 days of the renewal charge without having used PRO features in the new period, we will generally refund it.
4.4 We may make exceptions at our discretion — if something went genuinely wrong, tell us.
5. Featured placements — non-refundable once live
5.1 A Featured purchase is a one-time 7-day promotional placement (US$19, or US$12 for PRO subscribers).
5.2 Because a Featured placement is delivered immediately and consumed over its window, it is non-refundable once the placement begins, except where required by law.
5.3 What you are buying is placement, not results. We do not guarantee any number of views, clicks, upvotes, signups, or sales. Underperformance is not grounds for a refund.
5.4 If we remove your placement for reasons not caused by you (for example a technical fault on our side), we will refund the unused portion or re-run the placement, at your choice.
6. Service failures
If ShipCred suffers a prolonged outage that materially prevents you from using paid features, contact us — we may extend your subscription or issue a partial refund at our discretion.
7. No refund on termination for violation
If we suspend or terminate your account for breaching the Terms of Service — including vote manipulation or prohibited content (Terms §§10–11) — you are not entitled to a refund of any amount paid.
8. Chargebacks
Please contact us before raising a chargeback with your bank. We would rather refund you directly and quickly. Accounts with an unresolved chargeback may be suspended.
9. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer law, including in India, the EU/EEA, and the UK. Where local law grants a stronger refund right, that law applies.
10. Contact
Refund requests and billing questions: support@shipcred.app. Include the email on your account and the approximate date of the charge. We aim to reply within 2 business days.